Help Center

Fund an Account

How do I add money to a client’s account?

You can fund your client’s account by:

  • Wire transfer
  • Electronic funds transfer (EFT)
  • Direct deposit/payroll deduction
  • Transfer of money between their accounts with us
  • Check deposit

Open the client’s Accounts page, select Transfer Money from the Actions dropdown menu next to Cash Available. Select the method of deposit, and follow the instructions given.

For check deposits to an IRA account, be sure to include your client’s account number and the year of the IRA contribution (if applicable).

You can also request an Account Transfer (ACAT and non-ACAT) from another financial institution after selecting Transfer Securities.

How will I know when money has arrived in a client’s account?

A notification will be posted to your Message Center.

To confirm a deposit in a client’s account, open the client’s Accounts page and review Cash Available under Current Market Value and the Transaction History for the account.

Our Funds Availability Policy details when your client’s money will be available for trading and withdrawal.

What types of checks do we accept?

We accept the following types of checks:

  • Personal checks made payable to Goldman Sachs Custody Solutions. Checks must be drawn on an account in your client’s name at a financial institution located in the U.S.
  • U.S. government checks or federal or state tax refund checks made payable to your client and endorsed to us.
  • Corporate checks drawn on an account at a financial institution located in the U.S., in the name of a corporation, and made payable to us.

We do not accept the following types of deposits:

  • Cash
  • Temporary checks (starter checks)
  • Money orders
  • Post-dated checks
  • Foreign checks payable in foreign funds
  • Traveler’s checks

How much time does it take for an EFT deposit to complete?

  • Transfer time for EFT deposits initiated here is 2 - 3 business days after the start date.
  • The cut-off time for EFT deposits to begin processing the same day is 3:00 PM ET.

How do I transfer a client’s account from another brokerage?

Select Transfer Account from the Account Options dropdown menu for the selected client and follow the detailed instructions provided.

How do I roll over a client’s 401(k) or other qualified retirement plans?

Once you have opened the appropriate IRA account for your client (i.e., IRA rollover for a traditional 401(k) or Roth IRA for a Roth 401(k), you can initiate the transfer by selecting Transfer an Account from the dropdown menu on the Client Accounts page and following the instructions given.

Qualified plans can include:

  • 401(k)
  • 403(b)
  • Defined benefit
  • Employee stock ownership (ESOP)
  • Keogh
  • Stock bonus
  • Thrift or savings plans

Contact your client’s plan administrator to confirm that the retirement account is a qualified plan and that all plan assets can be transferred into an IRA rollover account.

Also be aware that if IRA rollover assets from a qualified plan are co-mingled with regular IRA contributions, this may disqualify the plan assets from being rolled back into a qualified plan in the future.

Can my client transfer stock in a Direct Registration Program/Dividend Reinvestment Plan (DRIP)?


Select Transfer Securities from the Actions dropdown menu, select Transfer Security from a Direct Registration Program and follow the detailed instructions provided to complete the transfer.

Can my client transfer stock certificates?

No. However, you can convert your client’s physical stock certificates for publicly-traded companies into electronic book entry form (also known as "street name") and then transfer them to us. Check with the issuer of the security, your current broker, or your financial institution to see if they can convert your client’s physical stock certificate into street name.

How do I make a withdrawal from a client’s account?

Open the Client page. Select Transfer Money from the Actions dropdown menu next to Cash Available. Select the method of withdrawal and then follow the instructions on the page.

You can withdraw money from your client’s account via:

  • Electronic funds transfer (EFT) initiated here or at your financial institution
  • Check (either standard mail or next-business-day delivery)
  • Wire transfer
  • Transfer of money between your accounts with us (also known as an internal transfer)

How much time does it take for a withdrawal to complete?

  • EFT withdrawals initiated with us will complete in 2 - 3 business days after the start date.
  • Wire withdrawals are generally completed the same day they are processed.
  • Check withdrawals generally take 1 - 5 business days to receive in the mail depending on the delivery option that you select.
  • The cut-off time for processing all withdrawals is 3:00 PM ET. Withdrawals received after that time will be processed the following business day.

Why would a particular withdrawal type be unavailable?

Some types of deposits and withdrawals may be unavailable based on account type, restrictions on the account, permission levels, or they may be unavailable online.

Your account permission level must be at Money Mover or higher to withdraw money from a client’s account. Learn more about permission levels here.

If you would like to make an IRA distribution request that is unavailable online, you may be able to make the request using the IRA Distribution form.

What information is required to set up an EFT bank link?

You will need to set up an EFT bank link using your client’s bank routing number and bank account number in order to initiate electronic funds transfer (EFT) transactions. After setting it up, you must also verify the bank link before it can be used to schedule transfers.

Clients are able to establish a bank link between accounts with identical client name(s).

What information is required to set up a wire bank link?

You will need to enter bank link instructions using your bank’s Fedwire routing and account numbers in order to initiate transactions via wires. The Fedwire routing number is sometimes, but not always, the same as that financial institution’s ABA routing number. Please check with your financial institution to make sure you are using the correct routing number for Fedwire transfers.

Wires can be sent only to accounts with identical account names.

How are new bank links verified?

Depending on the security options configured for your firm, new bank links will require certain additional verifications before they can be used.

If Account Owner Verification is required, the bank link will have to be verified by the account owner before it can be used. Clients (account owner) will receive a message alert from us notifying them that a bank link requires verification.

To verify a new bank link, a client should log into our client site and confirm their approval of the bank link and associated details on the bank link verification window that appears on their screen. Alternatively, the client can verify a new bank link by opening the Accounts page, selecting Transfer Money from the dropdown menu, opening the Bank Links tab, clicking Verify and checking the I Agree checkbox.

If Small Deposit Verification is also enabled, we will make two (2) small deposits of less than $0.50 each and one corresponding withdrawal a few days after submitting a new bank link request. Clients will receive a message from us notifying them that the small deposits have been made and are ready to verify.

To verify a new bank link, a client should log into our client site and enter their small deposit values on the bank link verification window that appears on their screen.

For your client’s account security, bank links that are not verified within a specified timeframe are automatically deleted.

How do I transfer securities from one sub-account to another?

Transfer securities between sub-accounts using the Actions menu located next to the sub-account. Select Transfer within Account and follow in the instructions provided.

How do pending order amounts affect withdrawals?

Pending Buy Orders

When you place a buy order, the buy amount will be subtracted from the cash available for transfer, even before the trade executes. We process in this way so you can’t accidentally transfer the cash needed for the purchase.

Pending Sell Orders

Until a sell order is executed and settled, which can take up to two (2) full business days after the trade is executed, depending on the type of security, the proceeds from the sale will not be added to the cash available for trading or withdrawal, both of which are visible on our site.