Careers at Folio Institutional

Folio Institutional employees are at the heart of everything we do. Discover the opportunities available for you to join our team and work in a dynamic, exciting environment from our Northern Virginia headquarters.

Available Openings:

Business Analyst

Folio is seeking a Business Analyst who will be working with VP of Product Development and Project Management to compile and analyze statistical data using modern and traditional methods to collect them and leverage to interpret data, formulate reports and make recommendations.

Responsibilities:

  • Produce clear documentation to include but not limited to Functional, Non-functional and Business Requirements, Trade flows, Operating models and all supporting process documents
  • Provide competitive analysis on various companies’ market offerings, identify market trends, pricing/business models, sales and methods of operation
  • Remain fully informed on market trends, other parties researches and implement best practices
  • Organize, analyze, and synthesize facts into targeted, formatted end products (SOW, Project Charter); Catalogue findings to databases
  • Contribute to knowledge development through special projects, both with client teams and on a stand-alone basis
  • Support Steering committees and IT Governance committees

Required Skills and Experience:

  • Proven market research analysis experience in Financial Services, specifically in the Broker/Dealer space
  • Strong problem-solving, analytical, and quantitative skills
  • Inquisitive, investigative nature, with strong interest in financial services
  • Strong written and verbal communication skills
  • Understanding of general business concepts and terminology; Search engines, web analytics and business research tools acumen
  • Ability to interpret large amounts of data and to multi-task
  • Strong IT skills, including MS products; exposure to Salesforce & JIRA
  • Undergraduate degree from respected institution and record of strong academic achievement
  • Demonstrated research experience in an academic or business setting is preferred

Content Marketing Manager

We are looking for a prolific and talented content creator to write and produce various projects, to expand our company’s digital footprint, awareness, subscribers, and leads. This role requires a high level of creativity, attention to detail, and project management skills. You will work with marketing stakeholders, including demand generation, sales enablement, public relations, community management, and channels/verticals. Goals include: attracting site traffic and social followers, driving new sales leads, empowering sales with relevant content to send prospects, and fueling PR and influencer relations.

Responsibilities:

  • Create regular content to be marketed via all inbound and traditional channels (social, email, blog, landing pages, eBooks, infographics, guides, web, presentations, screen shows, brochures, flyers, speeches, etc.).
  • Make data-driven decisions to move our content forward and hit company goals.
  • Serve as an evangelist for our message, brand, and content through thought leadership and blogging, social media, and speaking.
  • Perform in-depth research to support content development, including interviewing subject matter experts and gathering and interpreting data.
  • Manage content creation agencies and freelancers.
  • Grow our subscriber base by providing them regular, helpful content that’s in-tune with their needs.
  • Collaborate with designers, product marketing, sales, and external influencers and industry experts to produce relevant content that meets the needs of both key stakeholders and our audience.
  • Convince others that your creative ideas are worth investing time and effort in. This role is at the core of the marketing team, and others will rely on your work every single day.

Required Skills and Experience:

  • BA/BS with an emphasis in journalism, English, marketing and/or economics.
  • Experienced in writing for asset and/or wealth management is preferred.
  • Past experience producing content for the web specifically, as well as channel-specific knowledge (blog, SlideShare, Facebook, Twitter, etc.).
  • Past experience building audiences either online or offline.
  • In-depth knowledge of HubSpot or Salesforce/Pardot to produce smart CTAs according to visitor lifecycle stage.
  • A dual-minded approach: You’re highly creative and an excellent writer but can also be process-driven, think scale, and rely on data to make decisions.
  • Microsoft Word, Excel and PowerPoint required; proficiency Adobe CS a plus.
  • Experienced in incorporating graphs, charts and imagery into materials to produce pieces that are clear, credible and accurate.
  • Proven ability to thrive in a fast-paced work environment with multiple, competing priorities and very high expectations for delivery.

Java Software Engineer

The Java Software Engineer will help us build and enhance our integrated brokerage and technology trading platform. This is a great opportunity to participate in the design and construction of a modern, high-throughput transaction system with a creative team.

Responsibilities:

  • Develop back-end application code for customer-facing financial services products
  • Research, design and develop market-leading trading system components
  • Develop in a test-oriented fast-paced environment
  • Coordinate with the product management team during technical design
  • Resolve defects during QA testing and in post-release patches

Required Skills and Experience:

  • Experience with Agile development methodologies
  • Expert understanding of OOP design principles and the practical application of those principles
  • Extensive experience with enterprise Java development and transaction systems
  • Extensive experience with Spring Frameworks (dependency injection, transaction management, MVC, webflow, security, jmstemplate, jdbctemplate)
  • Experience with JPA, and/or Hibernate (bidirectional object mapping, cascade/isolation, JPA QL, ORM framework, understanding of the strengths and limitations of these tools)
  • Web Services (REST, SOAP)
  • JavaScript (JQuery and/or ExtJS), AJAX, & HTML 5

Desired Skills:

  • Domain expertise in financial services
  • Experience building trading systems (knowledge of order types {limit vs stop}, FIX protocol, brokerage taxes, settlement periods)

Education:

  • BS in computer science, MS or PhD preferred

JavaScript Software Engineer

The JavaScript Software Engineer will be responsible for implementing and maintaining the front-end for our web properties, coordinating with our design team to modernize our existing user experience, and also collaborating on new projects. The ideal candidate is a web engineer who is highly proficient in HTML 5, CSS 3, JavaScript, and extension libraries, that also has an eye for design.

Responsibilities:

  • Develop on a full stack JavaScript presentation tier for our web properties.
  • Work with other UI, UX, and Visual Designers to maintain a modern user experience.
  • Collaborate with server side engineers/project managers on new initiatives.

Required Skills and Experience:

  • 3+ years of developing rich, customer-facing web applications.
  • Significant experience with one or more of the following: AngularJS, Meteor, Node.js, MEAN stack, Backbone.js, Express.js, and Sails.js
  • Web designer highly proficient in HTML 5, CSS 3, and JavaScript.
  • Skilled at creating user interfaces that drive engagement.
  • Expert with CSS preprocessors (LESS/Sass).
  • Experience with MongoDB.
  • Extensive knowledge of cross browser compatibility and browser degradation strategies.
  • Well versed in code optimization and software design principles.
  • Software version control (Git/SVN) and release management experience.
  • Experienced working with RESTful web services.

Desired Skills:

  • Financial domain experience, preferably in banking/brokerage.
  • Experience working on large transactional websites.
  • Understanding of back-end application server technologies (preferably J2EE/JEE and Node).

Education:

  • BS in Computer Science or equivalent experience.

Manager, Client Services

The Manager of Client Services is responsible for overseeing the daily operations of a team of associates, Client Champions (CSR’s), whose primary functions include; providing relationship management and service for our registered investment advisor clients, as well as, conducting routine account servicing for our on-line self-directed retail customers. The Manager will oversee and ensure adherence to production and quality standards, as well as, continued development of the associate’s industry knowledge through training, feedback and insight. The Manager will also play a key role in making sure that associates have the tools needed to be successful and thrive professionally. The Manager will also develop a service team approach to help seamlessly transition new advisors and individual clients to the firm.

Responsibilities:

  • Ensure that the right tools and team are in place to manage daily call volumes through established predictable staff to volume ratios
  • Manage team performance through the collection and analysis of statistics and oversight of call dialogue quality
  • Help create, develop, and maintain a knowledge base oriented procedure manual(s)
  • Interface with core Operations, Compliance, IT, Legal and other areas of the firm on a regular basis
  • Ensure that tools and team training are in place to assure adherence to all relevant regulations while maintaining team audit preparedness
  • Identify, develop, and implement opportunities for process and call effectiveness improvement
  • Identify, develop and implement training opportunities/strategies using experience as well as corporate and divisional resources
  • Be the point of escalation and exception management decision maker for your area of responsibility
  • Review and approve new accounts as the firm’s Series 24
  • Ensure that we hire qualified and client passionate Client Champions (CSRs)

Required Skills and Experience:

  • Bachelors Degree - experience in lieu may be considered
  • Minimum 5 years of relevant brokerage experience ideally in a Retail or RIA service environment
  • 2-3 years of experience managing small to mid-size teams
  • Prior experience with Call Center environment, tools and process
  • FINRA Series 7, 24 and 63 licenses
  • Specific knowledge of Financial Services investment products either at a Broker Dealer or RIA

Manager of Inbound Marketing and Analytics

Manager of Inbound Marketing and Analytics will work to create scalable processes that ensure best practices in lead generation, nurture tracks towards product and feature adoption and database management. You will be responsible for understanding what activities generate leads/increase customer retention and aligning that with internal company priorities in ways that grow revenue. You will also conduct complex data analysis that will be used to inform strategic decisions by stakeholders from across the company. You will be working in a fast-paced environment managing multiple projects at once, which involve stakeholders across the company.

Responsibilities:

  • Create scalable, innovative approaches to extracting, managing, and analyzing data from prospects and customers.
  • Support development of data-driven content based on customer behavior data and other learning.
  • Monitor and report to teammates on the performance of various marketing channels and campaigns.
  • Collaborate with both frontline marketers and senior leaders to both accurately forecast and craft the right strategies, campaigns, and tests to run.
  • Develop vision for analytics architecture, various predictive models, and efficient workflow across marketing.
  • Manage technical aspects of key marketing systems (marketing automation, CRM) used to generate, distribute, and report on leads.
  • Create and implement new projects and develop creative ideas that help improve prospect &/or customer success -- from content and communication, to our approach, to marketing automation.

Required Skills and Experience:

  • BA/BS degree or equivalent working experience.
  • Experience with analytic techniques, statistical modeling, and web analytics technologies.
  • Ability to extract meaning and suggest action items from data, not just report metrics.
  • Excellent communications skills when working with teammates who may be either data-driven or more qualitative.
  • Proficient in HubSpot or Pardot Analytics, Microsoft Excel, and Google Analytics, at minimum.
  • Deep understanding of web-related behaviors and trends and ability to optimize for these.
  • Financial services digital marketing experience, preferably with an asset or wealth management firm; In-depth knowledge of investing concepts and brokerage products.
  • Experience implementing and managing social media campaigns (LinkedIn, Twitter, and Facebook; sponsored Inmails, pay per click advertising, posting, post boosting, curation).
  • Development of HTML emails.
  • Ability to manage multiple projects at the same time in a fast-paced environment.

National Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. This requires a high degree of functional experience in the company’s primary institutional markets: Registered Investment Advisors, Turnkey Asset Management Providers, Broker/Dealers, Robo-Advisors, Qualified Retirement Plans and Third Party Administrators as well as others in the professionally intermediated financial services space. You will be responsible for maximizing the potential of our sales, creating and implementing sales plans and securing agreement from senior management on those plans.

Responsibilities:

  • Achieve growth and hit sales targets by successfully managing a regionally based sales team
  • Design and implement a strategic business plan that expands company’s customer base and ensures it’s strong presence by region
  • Actively own recruiting, objectives setting, coaching and performance monitoring of sales representatives
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
  • Drive sales pipeline and revenue forecasts through Salesforce
  • Identify and be aware of emerging market trends and shifts, and be fully aware of new products and competition in the marketplace
  • Actively advocate for product requirements to management team based upon prospect and client requirements
  • Ability to initiate interactions and develop relationships with C-Level prospects

Required Skills and Experience:

  • Minimum 5+ years B to B sales management experience; preferable in financial service products and/or services
  • Minimum 5+ years B to B external sales experience; preferable in the financial services products and/or services
  • A strong track record of exceeding revenue quotas with quantifiable data examples
  • Experience using Salesforce to drive revenue generation
  • Experience working with key decision makers and C-Level corporate managers
  • Proven ability to directly manage 10+ member sales force and track their performance
  • Excellent leadership, communication, interpersonal, organizational and management skills
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Proven ability to drive the sales process from plan to close
  • A high level of business acumen managing sales strategy and profitability
  • Ability to accurately forecast and manage the sales cycle of a high growth business model

Network / Infrastructure Manager

The role is to plan, direct, and coordinate the design, installation, and connectivity of computer systems and network infrastructure to ensure the stable operation of the firm’s IT assets. This includes developing, configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and communication links. This role is also responsible for telephone, data center, security systems and other electronic infrastructure.

Responsibilities:

  • Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use
  • Practice network asset management, including maintenance of network component inventory, life cycle management and related documentation
  • Provides “ownership” of problem through final resolution
  • Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization’s network
  • Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for IT projects and associated efforts
  • Assess, approve, and administer all equipment, hardware, and software upgrades
  • Manage and ensure effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software
  • Manage a vendor selection process to include negotiating purchase and service contracts
  • Manage a budget and provide input on operating and capital budgets
  • Establish and maintain IT policies, procedures and controls
  • Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on
  • Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent network activities
  • Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure
  • Test server performance and provide server performance statistics and reports; develop strategies for maintaining server infrastructure
  • Oversee the administration of user accounts, permissions, and access rights in AD
  • Direct and administrate a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action
  • Provide hands-on, individualized mentorship and coaching for your direct reports

Position Requirements:

  • Four-year university degree or college diploma required, preferably in the field of computer science or other related academic fields
  • 5 years of relevant work/management experience
  • CCNP, MSCE- Server Infrastructure, AD, RHCE, Oracle Solaris or significant combination preferred
  • 5 years of experience managing & configuring enterprise-wide LANs, WANs, VPNs, etc
  • 2 years successful leadership of an infrastructure team
  • Excellent knowledge of current protocols and standards, including Active Directory, Group Policies, MS Exchange, Core Switching/Routing, SSL/IPSec, SAN, Virtualization, Business Continuity, Disaster Recovery
  • Experience with SOC I, SOCII and other financial reporting controls
  • Knowledge of Solaris, LINUX and Microsoft Server
  • Hands-on experience troubleshooting hardware such as servers, routers, bridges, switches, hubs, modems, network interface cards, and so on
  • Experience installing network cabling and telephony systems

Product Development Project Management Senior Associate/Vice President

The Product Development Senior Associate or VP will help lead the product development process for our brokerage operations group.

Responsibilities:

  • Act as integral part of a team responsible for the design, development, approval, training, and communication of new financial services products and enhancements to existing products for Folio’s integrated brokerage and technology platform
  • Identify business and functional requirements and design products that support corporate goals and the sales objectives of each product
  • Identify and address customer, operational, system, & process impacts in product design and launch strategies for developed products
  • Analyze internal and customer business processes, and draft business requirement documents that address system updates and enhancements
  • Deliver PRDs and FSDs with prioritized features, supporting use cases, business justification, functional design, and technical requirements
  • Develop and implement go-to-market plans, working with all departments to ensure successful product launches and migrations
  • Manage product execution activities by collaborating with the Technology team during development, testing, and UAT
  • Develop and conduct specialized training on new products and features and raise awareness of relevant subject matter

Required Skills and Experience:

  • Experience working in a product management, project management, software development, or business systems analyst role in financial services, preferably with a self-clearing broker-dealer
  • Experience working with system developers to produce technical specifications
  • Demonstrated ability to think strategically about how product design supports the business goals of the firm and its customers
  • Familiarity with back-office and front-office operations, both as a user and from a technology perspective

Desired Skills:

  • Experience in brokerage and back-office operations such as clearance and settlement, margin and collateral management, treasury operations, receive and deliver, corporate actions, mutual fund processing, and front-office trading operations

Education:

  • Bachelor’s Degree

RIA / Retail Client Service Champion - Colorado Springs, CO

Folio Investing is seeking a Series 7 Licensed RIA/Retail Client Services Champion to join our world-class service team.

Responsibilities:

  • Provide value adding service and support to Folio’s Registered Investment Advisor(s) and Retail client segments
  • Adhere to compliance/risk procedures and exhibit detailed attention to disclosure policies by maintaining focus on clients’ best interests
  • Creatively and conveniently solve member problems in an expedient manner
  • Perform comprehensive account and service functions accurately and efficiently
  • Handle requests by clients for Folio’s investment products and services
  • Collaborate with senior level executives to come up with ideas on how to improve processes
  • Provide direction to new customers by being responsive to customer needs, inquiries and requests
  • Drive customer experience to high levels of satisfaction by adhering to the customer first principles
  • Contribute to departmental and corporate goals
  • Be a client advocate on the inside...A Client Champion!

Required Skills and Experience:

  • FINRA Series 7 License - may consider sponsoring for qualified candidates
  • Minimum of 2 years client service or support experience in retail brokerage or at an investment firm where business was conducted with clients via the telephone and e-mail
  • Strong multi-tasking, problem solving, interpersonal, communication, writing composition, and organizational skills
  • Excellent communication skills in both verbal and written formats
  • Must be technically savvy with the ability to support our clients as they utilize our web-based products
  • Bachelor’s degree preferred
  • Salesforce and JIRA experience preferred but not required

RIA / Retail Client Service Champion - McLean, VA

Folio Investing is seeking a Series 7 Licensed RIA/Retail Client Services Champion to join our world-class service team.

Responsibilities:

  • Provide value adding service and support to Folio’s Registered Investment Advisor(s) and Retail client segments
  • Adhere to compliance/risk procedures and exhibit detailed attention to disclosure policies by maintaining focus on clients’ best interests
  • Creatively and conveniently solve member problems in an expedient manner
  • Perform comprehensive account and service functions accurately and efficiently
  • Handle requests by clients for Folio’s investment products and services
  • Collaborate with senior level executives to come up with ideas on how to improve processes
  • Provide direction to new customers by being responsive to customer needs, inquiries and requests
  • Drive customer experience to high levels of satisfaction by adhering to the customer first principles
  • Contribute to departmental and corporate goals
  • Be a client advocate on the inside...A Client Champion!

Required Skills and Experience:

  • FINRA Series 7 License - may consider sponsoring for qualified candidates
  • Minimum of 2 years client service or support experience in retail brokerage or at an investment firm where business was conducted with clients via the telephone and e-mail
  • Strong multi-tasking, problem solving, interpersonal, communication, writing composition, and organizational skills
  • Excellent communication skills in both verbal and written formats
  • Must be technically savvy with the ability to support our clients as they utilize our web-based products
  • Bachelor’s degree preferred
  • Salesforce and JIRA experience preferred but not required

Senior Compliance Professional/Chief Compliance Officer - Investment Advisory Businesses

FOLIOfn, Inc. provides investment technology and other services to the financial services industry and through its wholly-owned subsidiary, Folio Investments, Inc. The firm has more than 19 patents covering an array of financial services and products and has been, and continues to be, a pioneer in a number of areas in the investing and wealth management fields. The firm also has two wholly-owned subsidiary registered investment advisors through which it offers a variety of advisory services and technology to support the offerings of unaffiliated investment advisors.

Folio’s main office is in McLean, VA, but the role also could be performed out of Folio’s offices in Colorado Springs, CO.

The Senior Compliance Professional/Chief Compliance Officer - Investment Advisory Businesses (“IA Compliance Officer”) will be a leader in operating and enhancing a compliance program for the firm’s SEC-registered investment advisor entities that provide online advisory services to individual investors, other investment professionals and clients through advisor representatives. He or she may be called upon to engage in compliance-related matters that arise with respect to services provided to investment adviser clients of an affiliated registered broker-dealer. The IA Compliance Officer will play a critical and highly involved role as a member of the firm’s legal and compliance team.

The IA Compliance Officer will work directly with members of the senior leadership team and will lead and strengthen the firm’s investment advisory business legal and compliance effort to manage compliance risk effectively and within the company’s overall risk tolerance. This person also will interact frequently with other legal and compliance executives at the firm as well as Federal and state regulators, auditors, examiners and other external parties.

Responsibilities:

  • Identifying and developing methods to mitigate compliance risks to the firm.
  • Reviewing new business initiatives and providing input relating to compliance with relevant laws, rules and regulations.
  • Evaluating regulatory developments that impact the firm and developing cost effective compliance approaches (e.g., DOL Fiduciary Rule and developing regulatory schema applicable to robo-advisors).
  • Communicating with various regulatory bodies directly and through industry associations regarding changes in laws and policies that may have an impact on the business.
  • Developing and producing responses to regulatory inquiries on behalf of the firm.
  • Providing education and direction to other departments on the application of rules and regulations.
  • Partnering with the Technology and Product Development/Project Management groups to design, review and test new automated processes and procedures to enhance the firm’s compliance efforts as well as develop new technology-related business tools.

Required Skills and Experience:

  • An experienced Compliance professional with proven ability to operate effectively in an environment with a highly specialized vision.
  • Demonstrated track record of developing a vision, driving the action plan, and leading the function to deliver top-tier results.
  • Excellent people leadership skills to leverage the capabilities of peers, business partners, and associates along with the confidence to effectively influence the executive leadership team and various external stakeholders.
  • Strong business judgment, communications and analytical skills are essential.
  • Team player with the ability to work independently as needed and have the ability to create a clear vision and framework yet possess strong attention to detail.
  • Bachelor degree from an accredited university is required - Juris Doctor degree would be an asset.
  • Securities industry series 65 or 66 license required.
  • Minimum 10 years of relevant investment management compliance experience, including an understanding of changes adopted by the Department of Labor relating to the Fiduciary Rule, required.
  • At least 5 years leading a compliance group within a registered investment advisor or brokerage business with a significant online presence, required.
  • Effective written and verbal communication skills, required.
  • Interest in technology, required.

Senior Tax Analyst

Folio Investing is seeking an experienced, dynamic Senior Tax Analyst to join our growing Client Services team.

Responsibilities:

  • Ensure Folio is in compliance with IRS regulatory standards in support of its client tax reporting obligations
  • Ensure accurate and timely delivery of all 1099 tax forms, cost basis accounting (CBA) entries, 1042-S & 5498 tax forms to Folio’s Retail and Registered Investment Advisor client segments
  • Oversee delivery of tax data to vendors and the quality of tax forms delivered to clients
  • Help to establish policies and procedures for timely and accurate client tax reporting
  • Assist clients with problem resolution in tax reporting areas
  • Create seasonal tax reporting plan to ensure Folio provides a value added tax reporting service experience
  • Effectively manage all tax reporting vendor relationships
  • Implement a Quality Control and Quality Assurance program

Required Skills and Experience:

  • Bachelor’s degree in finance/business/accounting - experience in lieu of degree considered
  • Thorough understanding of Retail and Registered Investment Advisor client tax reporting requirements
  • Knowledge of cost basis accounting for tax reporting purposes
  • Broker dealer and investment & retirement account reporting experience
  • Experience in managing outside vendors
  • FINRA Series 7, 63 and/or 99 (may be willing to sponsor)
  • Strong multi-tasking, problem solving, interpersonal, communication, writing composition, and organizational skills
  • Must be technically savvy with the ability to support our clients as they utilize our web-based services
  • Working knowledge of Salesforce and JIRA

To contact us regarding job opportunities, please email your MS Word résumé to Careers@FolioInstitutional.com with the job title in the subject line.

FOLIOfn is an Equal Opportunity Employer

Prospective employees must be eligible to work in the United States and a thorough background check is required to be considered for employment at Folio. Employees will generally work from our headquarters location in McLean, VA, just outside of Washington, DC. Relocation assistance may be available for certain positions.

We offer a collaborative work environment with colleagues who are at the top of their fields and who are committed to creating the next generation of financial service products and services. We offer a highly competitive compensation package combining base salary and stock options based upon the position and the applicant’s job qualifications. Additional benefits include: health insurance (medical, dental, vision), flexible spending accounts, LTD, Life insurance and a self-directed 401k.

Please note: A thorough background check is required to be considered for employment at Folio Institutional.

Folio Institutional does not accept résumés from group contracting firms or recruitment agencies. Please do not forward such résumés to our jobs e-mail address, current Folio Institutional employees, or to any other company location. Folio Institutional is not responsible for any fees related to unsolicited résumés.