Privacy and Security: Keeping Your Account Safe

Account Protection and Security

We protect your assets with proven technology, processes, and insurance. Keeping your account information secure is of primary importance and should also be viewed as a primary responsibility of yours. Below are a few of the precautions we take, and some of the procedures you should know about, to assist:

Privacy Policy

Please review our Privacy Policy and Privacy Notice to understand how we may collect, use, share, and keep information about you, the purposes for which we use the information and the choices that are available to you.

FDIC Insurance

Cash deposited in our FDIC Insured Bank Deposit Program is insured by the Federal Deposit Insurance Corporation (FDIC), an independent agency created by the U.S. Congress in 1933 to help maintain public confidence in the nation’s financial system. One of its primary duties is to insure deposits in banks and thrift institutions. If you would like more information about FDIC insurance, please visit or call the FDIC Consumer Hotline at 1-877-ASK-FDIC (1-877-275-3342).

SIPC and Supplemental Insurance

Folio Investments, Inc., doing business as Goldman Sachs Custody Solutions, is a member of the Securities Investor Protection Corporation (SIPC). A brochure explaining the coverage provided by SIPC is available on SIPC’s website at In addition to SIPC coverage, we have purchased supplemental customer securities insurance. Neither SIPC nor the supplemental insurance coverage protect against losses resulting from a decline in the market value of securities.

Website Protection

Customer Access to Account Information

You have been provided with an account username so you can securely log into our website. You can change the password yourself at any time. When you contact us by phone, our customer service representatives will always ask for account verification information. Our customer service representatives will never ask you for your account password under any circumstances.

Session Time-Out

You are automatically logged out of your account after 30 minutes of inactivity. This helps protect you from the potential threat of others accessing your account through an unattended computer. Nevertheless, you should never leave your computer unattended with your account in a logged in state.

Account Lock-Out

In the event that your password is locked, you will be required to contact Customer Service at 1-888-485-3456.


We utilize Secure Sockets Layer (SSL) encryption for all browser access to our web platform services to ensure that any data entered into our website is encrypted to and from the browser being used. A user of any of our websites can verify that SSL is enabled in several ways. In the address bar, click on the small company logo to the left of the URL, the padlock, or the key icons to verify encryption.

Protect Your Passwords

Your password is the key to your account, be sure to change it frequently. Don?t share it with others or store it as a file on your computer. Avoid using public computers, like those in cafes, libraries, hotels, etc. to access your account. They may contain keystroke monitoring software used to steal your username and password.

Password Protection Tips:

Security Software

Be sure to keep your anti-virus and anti-spyware software up to date.


When you are done viewing yours or your clients’ accounts, remember to log-out and close your browser. Failing to do so exposes you and your clients to online fraud.

Browser Compatibility Requirements

Our website and platform are compatible with the following web browsers:

We encourage use of the most current versions of web browsers for optimal browsing. If you have trouble using our website and you are not using one of these browsers, we suggest you try using one from the list above. All of these browsers can be downloaded for free and will deliver an optimal web browsing experience.

E-Mail Safety

We follow e-mail security guidelines designed to avoid e-mail fraud, and there are also simple precautions you can take to protect your clients. Internet fraud is often committed via e-mail, so be careful when communicating information electronically. We cannot stress how important it is to not send email with confidential account information.


Internet phishing scams ask you to verify sensitive customer information through e-mail or through fake websites made to look like your financial institution. To protect yourself against these scams, never reply to any e-mail purporting to be from us asking for personal account information, and never log-in to our website by following the link in an email as the link in an email may be taking you to a spoofed site. We will not include a link to log in to our site from any email that we send. In addition, you can view a website’s digital certificate to verify its identity. To do so, click on the small company logo to the left of the URL, the padlock, or the key icons in the address bar. This action should display a digital certificate that confirms encryption and provides the identity of the website. Check the certificate to ensure the web address matches the address on the certificate, the certificate is signed by a trusted certificate authority, and the date is current. Do not log into an account from any website if you’re unable to verify any of these items.

What to do if You Suspect Internet Fraud?

Contact us immediately to report suspicious account activity or e-mail correspondence and consider alerting the Federal Trade Commission at and your local police authority.